Update - Portal login is currently unavailable. Inbound and Outbound processing continue to operate at nominal performance levels. Engineering teams continue to review.
Dec 11, 2025 - 05:21 PST
Dec 11, 2025 - 05:21 PST
Update - Additional logging and review mechanisms have been added to the platform for troubleshooting. At this time, portal logins and inbound and outbound are performing at nominal levels. We are monitoring as peak hours begin to approach, and will continue to diagnose and update.
Dec 11, 2025 - 04:48 PST
Dec 11, 2025 - 04:48 PST
Identified - An issue specific to portal performance has been identified as impacting Inbound and Outbound processing. Inbound and Outbound transmission has been restored, and queued faxes are being processed. Sfax portal login is currently unavailable.
Dec 10, 2025 - 12:09 PST
Dec 10, 2025 - 12:09 PST
Update - Engineers are reviewing increased delays to Inbound and Outbound processing.
Dec 10, 2025 - 07:24 PST
Dec 10, 2025 - 07:24 PST
Investigating - Portal login issues have been reported and are being reviewed. Processing impact is also being tested, and we will provide further updates based on the results.
Dec 10, 2025 - 06:48 PST
Dec 10, 2025 - 06:48 PST
Monitoring - The cause of today's performance issues has been identified and corrected, and all functionality has been restored. Outbound and inbound queues are currently processing and are expected to be caught up within the next few hours. Queues are being monitored.
Dec 09, 2025 - 15:42 PST
Dec 09, 2025 - 15:42 PST
Identified - A specific component of the Sfax platform has been identified as the point of failure and is currently under review. At this time, Sfax portal performance has stabilized, and Outbound faxes are processing, with queues catching up to current traffic. Inbound processing remains stopped for testing.
Dec 09, 2025 - 11:55 PST
Dec 09, 2025 - 11:55 PST
Investigating - Inbound and Outbound processing are below the expected levels of performance, and Sfax portal login and navigation are also impacted. Engineers are reviewing.
Dec 09, 2025 - 06:41 PST
Dec 09, 2025 - 06:41 PST
Update - Performance continues to improve, with inbound faxing now processing in real-time and outbound faxing processing through queues. Performance and current outbound delays are being monitored.
Dec 08, 2025 - 18:06 PST
Dec 08, 2025 - 18:06 PST
Monitoring - Updating incident status to monitoring for current review.
Dec 08, 2025 - 15:41 PST
Dec 08, 2025 - 15:41 PST
Update - A failing switch has been identified as the cause of the incident, which has been corrected. Sfax portal behavior has stabilized, and backlogged faxes are now processing. Performance is being monitored.
Dec 08, 2025 - 15:03 PST
Dec 08, 2025 - 15:03 PST
Update - Performance has improved in both processing and portal navigation, but is still below expected levels. Review is ongoing.
Dec 08, 2025 - 13:28 PST
Dec 08, 2025 - 13:28 PST
Update - Our engineers are continuing to review the ongoing issue, and additional evidence indicates that inbound and outbound transmission may also be impacted. The incident is being upgraded to an outage.
Dec 08, 2025 - 09:48 PST
Dec 08, 2025 - 09:48 PST
Investigating - The Sfax Web Portal is experiencing degraded performance, which can impact user ability to access the site, login, or navigate reliably. This is currently under review, and updates will be provided as soon as possible.
Dec 08, 2025 - 08:44 PST
Dec 08, 2025 - 08:44 PST
Sfax Web Portal
Major Outage
Sfax API
Operational
Mobile API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.